| MediEquip's staff of health professionals is dedicated to providing the information you need to find the equipment that is right for you. Our goal is to help you use the tools you need in your daily life. The product highlights presented here are in response to the most frequently asked questions our staff receives when people are looking for health care items for themselves or their loved ones. We are well-versed in product characteristics, and proper use of equipment. Whether you need to order one of our great products, or you want to ask us some questions before you buy, please don't hesitate to contact us. MediEquip, Inc. 12852 Manchester Rd. St. Louis, MO 63131 Phone: 800-863-2619 or 314-965-9300 Fax: 314-965-5487 info@mediequip.net Mission StatementThe mission of MediEquip, Inc. is to provide quality medical equipment and health related products, superior customer service and competitive pricing to individuals, facilities and providers of rehabilitation services while serving as an educational resource to them.Furthermore, MediEquip supports a collaborative effort among the patient/client, family, physicians, therapists and payer source in identifying and recommending for consideration, appropriate products or equipment while recognizing at all times the right of the patient/client to make the final decision. PricingPrices on our web site are exclusive to the site, and do not carry over to our physical location.WarrantiesSee item description for specific warranties.Delivery and ShippingAll in-stock online orders will be shipped within 24 hours of receipt via your choice of USPS, UPS or Fed Ex. Free Delivery is available within 20 miles of St. Louis metropolitan area. Orders received Friday p.m. through Sunday will be processed and shipped on Monday. Sorry, no weekend delivery is available on standard shipped items. Shipping cost will vary according to method. Free drop-shipping from manufacturer is available where indicated on each product, subject to change without notice. Some items may be shipped from manufacturer at standard shipping rates. Scheduling on items drop-shipped from manufacturer will vary. Final shipping charges may be different than indicated on the original order if rush shipping or special packaging is required. Exact terms and cost of shipping will be sent with order confirmation. If you need other shipping arrangements or have any questions, please contact us.Return PolicyMediEquip proudly stands behind the quality brand names that we sell. In cases where an item is damaged, an incorrect item was shipped, or you're dissatisfied with the item you received, you must contact us within 14 days of receipt of the item. We will give you complete instructions for returning the item, and refund your entire purchase price, if applicable. Sorry, no refunds on shipping or handling charges unless we sent you the wrong or damaged item, in which case we will refund all charges.Any item returned to MediEquip must include its original packaging, or be subject to a restocking fee. Some items may be non-returnable due to hygienic or other reasons (such as lift chairs). Items shipped direct from the manufacturer may be subject to further restrictions. Before you return an item, please call us or send an e-mail to service@mediequip.net. In your e-mail, include your order number, the item in question, and the reason you want to return the item (damage, incorrect item shipped, dissatisfaction), and your phone number. A MediEquip representative will reply to your message and/or contact you by phone to give you shipping instructions for returning the item. Any item received without contacting us first will not be accepted for credit. TaxSince MediEquip is based in St. Louis, all applicable sales tax will be added for Missouri residents. Out-of-state orders are tax-exempt.MedicareSome items on our site can be complimentary billed to Medicare. It is the customer's responsibility to gather all necessary paperwork for this process. Please call us if you have questions regarding the Medicare eligibility of an item on our site.International OrdersWe're sorry, we can only accept orders from within the U.S. at the present time.Order ConfirmationAll orders will be confirmed by phone or email before shipping.Store HoursMediEquip's St. Louis store is open 8:30-6:00 Monday through Friday, Saturdays 9:00-4:00 (Central Time). Any special or holiday hours will be posted in News. If you are in the St. Louis area, check out our St. Louis Customers page for a map and more information.CopyrightExcept where noted, all contents of this site are the property of MediEquip, Inc., St. Louis, Missouri. |